You can play this game together with your family members, friends, colleagues from work – in fact anyone that likes to have fun!

No! Our platform is accessible via any smartphone or tablet. It would also be accessible over a laptop, but you don't want to walk around with a laptop in your hand, do you?

You need a smartphone with a full battery and mobile data (the game should require no more than a few megabytes). A pencil and a paper would also be helpful. Other than that, you just need clothes you're comfortable walking in and some good company!

To start the game, go to play.cluecity.com and enter the voucher code that you'll receive during the booking process. This will give you access to the game and allow you to begin your adventure.

Booking a Cluecity outdoor escape game is super easy. Here's how it works:

1. Go to our website and book your game.
2. Once your booking is confirmed and payment goes through, we'll email you the game instructions.
3. Get ready to dive into the game and have a blast!

We've got different booking options:

Jump right in

Ready to rock and roll? Start playing right after booking! Just make sure to check if any games require package pickup.

Pick a time slot

Choose a future date and time that works for you. Need to change your plans? No problem - you can reschedule anytime, no questions asked.

Buy now, pick a time slot later

Can't get your friends to make up their minds? No worries! Purchase the game now and decide on the time slot later. Perfect for those who hate planning or simply want the freedom to start whenever they feel like it!

Buy as a gift

Looking to spread the fun? Cluecity makes an awesome gift. Buy the game and surprise someone with an unforgettable experience!

Don't worry, it's pretty straightforward! You'll be playing on the city streets, all you need is a fully charged cell phone and a group of friends ready for an adventure.

You'll be guided through the game by our innovative online platform. You access it right through your internet browser, no installation required. Just make sure you have a few megabytes of data to spare!

The adventures are designed to be be physically undemanding. However, it is an outdoor game that requires some walking to complete. You can expect around 1-2 km of light walking. This may vary from adventure to adventure, and in each adventure, you can see ahead of time how demanding it is.

No problem! The game will wait for you 🙂

There is no strict time limit for completing the game, but most players finish within 2-3 hours. You can take as much time as you need to explore and solve the puzzles at your own pace.

We have an in-app tiered hint system. If you're stuck, you can ask for a hint that will give a bit more information. Normally there are multiple levels of hints available to help you progress without giving away the entire solution.

Since you'll be walking in the city, you should wear comfortable clothes and shoes – anything in which you can walk around 1-2 kilometers. Don't forget something against sun or rain – if necessary 🙂

COVID-19

Yes. The game takes place outside, and you don't need to interact with anyone except the group of people you came with! You fully control the risk.

Theft

All of our games are set within the safest areas of the city. However, be aware of the pickpockets in crowded areas!

Of course! Since the game is taking place outdoors, on the streets, your dog (or any other pet) is more than welcome to join you.

We get it – you don't want to play an outdoor adventure in a thunderstorm! Don't worry, if it rains, you can simply reschedule your adventure – free of charge!

Of course! You can reschedule free of charge, as often as you like. The game instructions email will give you more details.

Prices are per game, regardless of the number of players (up to 6 players per game). This allows you to enjoy the game with your friends and family without worrying about additional costs for each person.

Gifting a Cluecity game is as easy as pie! Simply purchase the game and we'll email you a personalized gift voucher.

You can then forward this voucher to the lucky recipient, who can use it to access the game. Or, if you prefer, we can email the gift voucher directly to the recipient.

Tell us which and add a personalized message during the booking process!

Cluecity is a fantastic choice for larger group outings or team-building events. For these bigger adventures, please contact us directly and we'll be more than happy to discuss the options available for your group.

The games are usually available in the local language and English - you can see the specifics on the page of each game. The language can be selected when starting the game, and it can even be different between different players of the same game.

No, you don't have to play in the same language. Each player can choose their preferred language when starting the game. The games are usually available in both the local language and English.